30+ years of field practice, first management role in September 1999, at the start of the digital era.
I take over what's complex, at-risk, or already in crisis, and get it back on track. IT stabilisation after outages, GDPR and SOX compliance built from the ground up, M&A integrations, and now AI Act requirements woven into transformation practice. The regulatory arc — SOX → GDPR → AI Act — isn't theory for me: each wave, I went to the primary text first, then proved it in the field.
Dozens of mandates across three decades — Euroclear, ING, UCB, D'Ieteren, ORES, Worldline, Pluxee, ETNIC, Croix-Rouge de Belgique, among others — the same discipline shows up every time: stabilise, then transform, then hand over clean.
Systems thinking runs through all of it — not one competence among others, but the way I read an organisation before I touch it.
MY CORE COMPETENCES
Can be grouped in 6 pillars:
Transformation/Change Management
Programme/Project/Portfolio/PMO Management (incl. recovering failing projects and PM coaching)
Risk Management/Audit/Security Policy Management
IT Management, IT Governance, CIO a.i./IT Executive
Process Improvement/Quality Assurance Management
Sustainability, Systems Thinking/Systemic Modelling, Strategic Foresight, Regulatory Compliance & Governance (SOX, GDPR, AI Act) — Lecturer/Training/Facilitator and Sociocracy Facilitator
This combination of competences makes a full-stack/Swiss knife Interim Manager, with more than 30 years experience, able also to manage a crisis or post-crisis events, bringing back serenity.
HOW CAN I HELP YOU?
Take over complex, at-risk, or crisis-mode programmes and bring them back on track
Lead change and transformation where compliance (GDPR, SOX, AI Act, NIS2) is a design constraint, not an afterthought
Bridge IT, risk, audit and business — the swiss-knife interim role when no single silo holds the full picture
Coach project and change leaders to raise organisational maturity, not just deliver one programme
MY VALUES
Recovering trust and serenity
System thinker/systemic analytics
Building trust relationship and shared vision
Change hacker/by-nature coach
Congruent & authentic
Digital savvy
Sense-making (Cynefin) in complexity
MY NEXT STEPS
Keep delivering high-stakes transformation and crisis-recovery mandates across regulated sectors
Advocate sustainability at every level of the organisations I work with
Build the next step in your organisation's PM maturity, through Project Management coaching
Longer-term horizon: bring this same systems-thinking and governance grounding to a Board-level (NED) contribution — a natural next chapter, not a distraction from today's mandates
Founded Sustain-IT 15+ years ago — the entity through which most of the mandates below are delivered. Brought a sustainability and systems-thinking lens to IT governance, risk and transformation work early, well before ESG reporting became mandatory.
Senior Change Manager/Transformation Manager
UCB
Since August 2025
Consultant
Braine-l'Alleud
Belgium
Leading change management and transformation for UCB's Engineering, Sites & Facility (ESF) and Physical Asset Management (PAM) functions, in direct support of UCB's growth strategy.
Second engagement with UCB — having previously led infrastructure transformation there (2014–2016). Continuity of trust over a decade.
Delivered: stood up a hybrid Scrum operating model for PAM, transformed Facility Management into a service organisation, and anchored new engineering standards — including the User Requirement Specifications process — across the whole organisation.
Project Companion coach
The Project Inspirational Companion
Since September 2022
Consultant
Braine-le-Chateau
Belgium
Set-up of joint venture; Establish service portfolio; Sell services; Provide coaching to anyone managing a project
Delivered: hands-on coaching for project, programme and portfolio managers on real-case projects, and built a Community of Practice connecting PM/PgM/PfM professionals across client organisations.
Platform Transformation Program Manager
Belfius
October 2024
to May 2025
Freelancer
Bruxelles
Belgium
Context: Belfius Platform technology set-up a new operating model with their partners. The transformation programs aims to implement these operating model
Managing programs in the domains of service Engineering and workplace
Delivered: migrated 200+ applications to the new proxy platform, modernised 500 Citrix front-end applications, and led the strategy to remove 12,000 users from Citrix in a short period.
Portfolio, Program & Project Expert
ETNIC
May 2022
to October 2024
Freelancer
Brussels
Belgium
Context: as part of a larger organizational maturity transformation programme, Portfolio, Program and Project Management (3PM) practices have to increase in maturity.
Delivered: deployed core organisational processes (demand and capacity management), set up a full agile transformation roadmap, and served as the organisation's reference point on programme/portfolio/project management — including a seat on the IT strategic board (CoStraDi).
Lecturer
Ichec Entreprise
March 2019
to December 2024
Cooperative Education Work
Brussels
Belgium
In charge of the masterclass on systemic/strategic risk management course (DRM course)
In charge of the course "ESG risks", more particularly governance and societal/social themes
Delivered: designed and taught two graduate-level masterclasses (2019–2024) — Systemic & Strategic Risk Management and ESG Risks — translating 25+ years of field practice into frameworks future executives could apply immediately.
Data Protection Officer (DPO)
European Trade Union Confederation
Since June 2023
Consultant
Brussels
Belgium
As Data Protection Officer, I help ETUC to improve their privacy footprint
Delivered: set up a dedicated team of Privacy & Security Stewards, established the organisation's privacy policy and underlying processes, and built the register of data processing activities — across a confederation of 93 national trade unions in 41 countries.
Quality Systems & Reporting Interim Manager
Delhaize
November 2021
to May 2022
Freelancer
Asse
Belgium
Context: replacement a.i. of the Quality Systems & Reporting team lead, with purpose to establish a roadmap to improve technical and organizational capabilities inside the Quality department
Delivered: led a 3-person IT team inside the food-safety quality department, supporting the organisation's strategic push toward "healthy food" (Nutri-Score A/B) initiatives, and drove a transformation project including its change management plan.
Senior Project Manager
ORES
June 2021
to November 2021
Context: Ores aimed to hire a swiss-knife Project Manager ad interim, able to adapt & take-over any kind of projects
Projects in charge of:
BI reporting for public lighting
MIRO industrialisation (SAAS)
ATRIAS Monitoring & Alerting
Delivered: built a cross-BI solution consolidating data from Muse, SAP and Cronos for public lighting, set up the change management plan for the MIRO SaaS roll-out, and delivered the monitoring & alerting operating model for the federal Atrias settlement platform.
Project Manager Service Now Implementation
Ypto
March 2021
to May 2021
Freelancer
Anderlecht
Belgium
Context: to support the process-driven strategy, Service Now platform has been selected.
Project Manager to reset-up Service Now (core data) & coordination of ITSM process definition & Implementation
Delivered: tracked core-data progress through an agile approach, onboarded and steered the implementation partner toward an Out-of-the-Box ServiceNow solution, and prepared the change management strategy in close collaboration with the change manager.
Project Management coach/Process Owner
Ypto
March 2020
to March 2021
Freelancer
Anderlecht
Belgium
Context: Ypto aims to increase its maturity in Project Management in order to gain in predictability and improve trust with its partners and clients
Coaching to Project Managers
Process owner for "Project Initiating & Definition" process
Delivered: deployed the "Project Initiating & Definition" process to ~100 PMs planning roughly €80M in investment, and built a transformation roadmap (PM² methodology, supported by ServiceNow ITBM) to lift Project Management maturity organisation-wide.
IT audit consultant
RTBF
July 2020
to March 2021
Freelancer
Brussels
Perform a system audit on Human Resource Management process, required by Data Protection Officer (DPO)
Delivered: audited employee-data systems supporting the HR process against confidentiality, integrity, availability and traceability criteria, and reported compliance gaps directly to the DPO.
IT Audit Manager ai
D'Ieteren
August 2019
to February 2020
Freelancer
Brussels
Belgium
Context: in audit plan 2019, Internal Audit has to assess the risks re client Data
Provide independent insight to Management & Board how to change towards a "Data-centric" organization and assess the digital transformation steps
Perform the audit plan following D'Ieteren audit methodology
Delivered: ran the full audit cycle from objective-setting through C-level kick-off to findings restitution to senior management, covering data governance, predictive models, big data and BI as part of the organisation's digital transformation.
CyberRisk Advisor
ERGO
December 2019
to January 2020
Freelancer
Brussels
Belgium
Context: an initiatie is ongoing to improve the maturity level on cybersecurity, for Ergo BE & DKV.
Establish at Policy level the Cybersecurity Policy, the threat model, the risk appetite statement and the governance
CIO a.i. (IT Director ad Interim)
Croix Rouge de Belgique
March 2017
to November 2017
Freelancer
Namur
Belgium
Context: The CRB faced serious IT outages during a long period, with complete loss and withdrawal of IT management team as consequence; I intervened as CIO a.i in a crisis mode.
On the other side, in its strategic plan, the CRB expects to take the hype of the digital transformation
My role as CIO a.i was:
to gain back acceptable level of trust (inside IT team but all across the organisation)
to make the IT shop runs
to establish an improvement roadbook and start implementing it
Select the new CIO
I was also busy with projects like:
GDPR
Digital transformation (aka learning solutions)
upgrade of windows infrastructure (DC, Exchange, WIFI)
Stabilize Sharepoint platform
Setting QlickView (BI) in place
Selecting strategic suppliers as partners
Implement practices and processes like Project Management, Portfolio management and service management
Delivered: scaled to lead 22 people across 4 functions (Dev, Infrastructure, Service Desk, Project Coordinators) on a ~€2.5M budget, and stood up the organisation's incident and major-incident management processes from scratch.
Programme Manager "Tools, Process, Project" in transformation programme
WorldLine
February 2016
to November 2016
Freelancer
Brussels
Belgium
Context: The "Merchant Customer services" (CS) department faced several challenges. To solved them, the transformation programme "Butterfly" had for objectives to:
Reduce OPEX
Increase customer satisfaction
Increase employee pride
Perform cross/up-selling sales
Coordinate the operational readiness activities inside CS for sales strategy (i.e., repricing, smartpay, etc...) or strategic programmes like VAT optin & Anti Money Laundering (AML);
Manage a portfolio of 15 concurrent digital transformation initiatives, from definition to implementation and deployment across CS organisation (incl. Selfcare solution, call center platform migration, outsourcing of supply chain element, operational readiness of CRM implementation, ...)
Implement lean practices to remove 11 customer frustrations
Delivered: led a 4-person team through the transformation, engaged Atos' international Lean network, sat on the corporate priority board ("rainbow board"), and built a self-service onboarding platform (Odoo) as part of the CS digital transformation.
Early engagements
Several
2004
to 2019
Senior interim and consulting mandates across financial services, public sector, healthcare, NGOs, and utilities — organised by core expertise:
DIGITAL TRANSFORMATION & IT GOVERNANCE IT Risk & Audit Director (Crowe, 2019) · IT Audit Manager (D'Ieteren, 2018–2019) · Practice Leader "IT Governance" (Altran, 2004–2011)
CORPORATE GOVERNANCE Sarbanes-Oxley Consultant — IT controls compliance for a NYSE-listed entity (AXA, 2006)
This period laid the foundation: COBIT, CMMI, Sarbanes-Oxley, and BS/ISO 7799 — the governance disciplines that still anchor how I read organisations today.
For full scope and detailed mandate history, the complete resume is available on request.
Career began in fact in 1994 at SNCB (Belgian Railways) — first as an object-oriented developer on the Artemis programme, then as an internal auditor (post-fraud investigation on the "GoPass" case, public procurement control evaluation, and investment oversight across electrification, IT, signalling and telecom).
That first audit mission led me to pursue a Master in Computer Audit (UAMS, 1997–1999) — where I discovered COBIT, and with it, the realisation that IT is far more than development: strategy, architecture, governance and risk, all interconnected. This audit grounding — assessing risk and control before managing it — shaped the discipline I've carried into every governance and compliance mandate since.
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Tecteo, Vivaqua, SWDE, ORES. Knowledge of Atrias & Public Lightings
Advanced
Healthcare Institutions
Good
Non Governmental Organizations
International Federation; Rescue management; Training Institute; Help to refugiees; Blood Management, Restoring Family Links; Humanitorian activities
Advanced
Transport
Railway
Advanced
Construction/Real Estate
Real Estate; General building project management; Timely associations; large infrastructure building
Good
Public sector
Etnic, RTBF, Ores
Advanced
Manufacturing
Pharma site; Packaging
Advanced
Medical devices
Hearing loss
Intermediate
Audit office
Crowe Be
Good
Retail
D'Ieteren
Intermediate
Education
Good
Media
Good
Transformation
Change Management
ADKAR, Change Conscious Leader, .. Used since 2001 as Security Officer but gained richful experiences all across later assignments (QA coach at Axa, SOX implementation, CLient readiness at Euroclear, QA mgr at NRB, Programme manager at Worldline, Ogone, Process manager at Euroclear, GDPR programme mgr, UCB, ...
Expert
Prosci/ADKAR
Certified Change Practitioner on 2018 Feb, 2nd by Nexum