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Laurent JANSSENS

Laurent JANSSENS

Interim Manager | Transformation, Change & Risk Governance

55 years old
Driving License
Braine-le-Château (1440) Belgium
Consultant Open to opportunities
Laurent Janssens — AI Risk & Governance

INTERIM MANAGER & TRANSFORMATION DIRECTOR

30+ years of field practice, first management role in September 1999, at the start of the digital era.

I take over what's complex, at-risk, or already in crisis, and get it back on track. IT stabilisation after outages, GDPR and SOX compliance built from the ground up, M&A integrations, and now AI Act requirements woven into transformation practice. The regulatory arc — SOX → GDPR → AI Act — isn't theory for me: each wave, I went to the primary text first, then proved it in the field.

Dozens of mandates across three decades — Euroclear, ING, UCB, D'Ieteren, ORES, Worldline, Pluxee, ETNIC, Croix-Rouge de Belgique, among others — the same discipline shows up every time: stabilise, then transform, then hand over clean.

Systems thinking runs through all of it — not one competence among others, but the way I read an organisation before I touch it.

MY CORE COMPETENCES

Can be grouped in 6 pillars:
  • Transformation/Change Management
  • Programme/Project/Portfolio/PMO Management (incl. recovering failing projects and PM coaching)
  • Risk Management/Audit/Security Policy Management
  • IT Management, IT Governance, CIO a.i./IT Executive
  • Process Improvement/Quality Assurance Management
  • Sustainability, Systems Thinking/Systemic Modelling, Strategic Foresight, Regulatory Compliance & Governance (SOX, GDPR, AI Act) — Lecturer/Training/Facilitator and Sociocracy Facilitator

This combination of competences makes a full-stack/Swiss knife Interim Manager, with more than 30 years experience, able also to manage a crisis or post-crisis events, bringing back serenity.

HOW CAN I HELP YOU?

  • Take over complex, at-risk, or crisis-mode programmes and bring them back on track
  • Lead change and transformation where compliance (GDPR, SOX, AI Act, NIS2) is a design constraint, not an afterthought
  • Bridge IT, risk, audit and business — the swiss-knife interim role when no single silo holds the full picture
  • Coach project and change leaders to raise organisational maturity, not just deliver one programme

MY VALUES

  • Recovering trust and serenity
  • System thinker/systemic analytics
  • Building trust relationship and shared vision
  • Change hacker/by-nature coach
  • Congruent & authentic
  • Digital savvy
  • Sense-making (Cynefin) in complexity

MY NEXT STEPS

  • Keep delivering high-stakes transformation and crisis-recovery mandates across regulated sectors
  • Advocate sustainability at every level of the organisations I work with
  • Build the next step in your organisation's PM maturity, through Project Management coaching
  • Longer-term horizon: bring this same systems-thinking and governance grounding to a Board-level (NED) contribution — a natural next chapter, not a distraction from today's mandates

CONTACT INFORMATION

You can reach me out at : + 32 479 50 69 37 or Laurent@Sustain-it.be

GOOD TO KNOW

I am pleased to provide plenty of references — feel free to ask. My LinkedIn profile also carries recommendations from past clients and colleagues.

You can download this CV as a PDF directly — no need to ask, just use the download button below.

For the complete, unabridged mandate history spanning my full 30+ year career, the full resume is available on request.
Experiences

Founder/Owner

Sustain-IT
Since 2011
  • Founded Sustain-IT 15+ years ago — the entity through which most of the mandates below are delivered. Brought a sustainability and systems-thinking lens to IT governance, risk and transformation work early, well before ESG reporting became mandatory.
  • Leading change management and transformation for UCB's Engineering, Sites & Facility (ESF) and Physical Asset Management (PAM) functions, in direct support of UCB's growth strategy.

    Second engagement with UCB — having previously led infrastructure transformation there (2014–2016). Continuity of trust over a decade.
  • Delivered: stood up a hybrid Scrum operating model for PAM, transformed Facility Management into a service organisation, and anchored new engineering standards — including the User Requirement Specifications process — across the whole organisation.
  • Set-up of joint venture; Establish service portfolio; Sell services; Provide coaching to anyone managing a project
  • Delivered: hands-on coaching for project, programme and portfolio managers on real-case projects, and built a Community of Practice connecting PM/PgM/PfM professionals across client organisations.
  • Context: Belfius Platform technology set-up a new operating model with their partners. The transformation programs aims to implement these operating model
  • Managing programs in the domains of service Engineering and workplace
  • Delivered: migrated 200+ applications to the new proxy platform, modernised 500 Citrix front-end applications, and led the strategy to remove 12,000 users from Citrix in a short period.
  • Context: as part of a larger organizational maturity transformation programme, Portfolio, Program and Project Management (3PM) practices have to increase in maturity.
  • Delivered: deployed core organisational processes (demand and capacity management), set up a full agile transformation roadmap, and served as the organisation's reference point on programme/portfolio/project management — including a seat on the IT strategic board (CoStraDi).
  • In charge of the masterclass on systemic/strategic risk management course (DRM course)
  • In charge of the course "ESG risks", more particularly governance and societal/social themes
  • Delivered: designed and taught two graduate-level masterclasses (2019–2024) — Systemic & Strategic Risk Management and ESG Risks — translating 25+ years of field practice into frameworks future executives could apply immediately.
  • As Data Protection Officer, I help ETUC to improve their privacy footprint
  • Delivered: set up a dedicated team of Privacy & Security Stewards, established the organisation's privacy policy and underlying processes, and built the register of data processing activities — across a confederation of 93 national trade unions in 41 countries.
  • Context: replacement a.i. of the Quality Systems & Reporting team lead, with purpose to establish a roadmap to improve technical and organizational capabilities inside the Quality department
  • Delivered: led a 3-person IT team inside the food-safety quality department, supporting the organisation's strategic push toward "healthy food" (Nutri-Score A/B) initiatives, and drove a transformation project including its change management plan.
  • Context: Ores aimed to hire a swiss-knife Project Manager ad interim, able to adapt & take-over any kind of projects
  • Projects in charge of:
    • BI reporting for public lighting
    • MIRO industrialisation (SAAS)
    • ATRIAS Monitoring & Alerting
  • Delivered: built a cross-BI solution consolidating data from Muse, SAP and Cronos for public lighting, set up the change management plan for the MIRO SaaS roll-out, and delivered the monitoring & alerting operating model for the federal Atrias settlement platform.
  • Context: to support the process-driven strategy, Service Now platform has been selected.
  • Project Manager to reset-up Service Now (core data) & coordination of ITSM process definition & Implementation
  • Delivered: tracked core-data progress through an agile approach, onboarded and steered the implementation partner toward an Out-of-the-Box ServiceNow solution, and prepared the change management strategy in close collaboration with the change manager.
  • Context: Ypto aims to increase its maturity in Project Management in order to gain in predictability and improve trust with its partners and clients
  • Coaching to Project Managers
  • Process owner for "Project Initiating & Definition" process
  • Delivered: deployed the "Project Initiating & Definition" process to ~100 PMs planning roughly €80M in investment, and built a transformation roadmap (PM² methodology, supported by ServiceNow ITBM) to lift Project Management maturity organisation-wide.
  • Perform a system audit on Human Resource Management process, required by Data Protection Officer (DPO)
  • Delivered: audited employee-data systems supporting the HR process against confidentiality, integrity, availability and traceability criteria, and reported compliance gaps directly to the DPO.
  • Context: in audit plan 2019, Internal Audit has to assess the risks re client Data
  • Provide independent insight to Management & Board how to change towards a "Data-centric" organization and assess the digital transformation steps
  • Perform the audit plan following D'Ieteren audit methodology
  • Delivered: ran the full audit cycle from objective-setting through C-level kick-off to findings restitution to senior management, covering data governance, predictive models, big data and BI as part of the organisation's digital transformation.
  • Context: an initiatie is ongoing to improve the maturity level on cybersecurity, for Ergo BE & DKV.
  • Establish at Policy level the Cybersecurity Policy, the threat model, the risk appetite statement and the governance
  • Context: The CRB faced serious IT outages during a long period, with complete loss and withdrawal of IT management team as consequence; I intervened as CIO a.i in a crisis mode.

    On the other side, in its strategic plan, the CRB expects to take the hype of the digital transformation
  • My role as CIO a.i was:
    • to gain back acceptable level of trust (inside IT team but all across the organisation)
    • to make the IT shop runs
    • to establish an improvement roadbook and start implementing it
    • Select the new CIO
  • I was also busy with projects like:
    • GDPR
    • Digital transformation (aka learning solutions)
    • upgrade of windows infrastructure (DC, Exchange, WIFI)
    • Stabilize Sharepoint platform
    • Setting QlickView (BI) in place
    • Selecting strategic suppliers as partners
    • Implement practices and processes like Project Management, Portfolio management and service management
  • Delivered: scaled to lead 22 people across 4 functions (Dev, Infrastructure, Service Desk, Project Coordinators) on a ~€2.5M budget, and stood up the organisation's incident and major-incident management processes from scratch.
  • Context: The "Merchant Customer services" (CS) department faced several challenges. To solved them, the transformation programme "Butterfly" had for objectives to:
    • Reduce OPEX
    • Increase customer satisfaction
    • Increase employee pride
    • Perform cross/up-selling sales
  • Coordinate the operational readiness activities inside CS for sales strategy (i.e., repricing, smartpay, etc...) or strategic programmes like VAT optin & Anti Money Laundering (AML);
  • Manage a portfolio of 15 concurrent digital transformation initiatives, from definition to implementation and deployment across CS organisation (incl. Selfcare solution, call center platform migration, outsourcing of supply chain element, operational readiness of CRM implementation, ...)
  • Implement lean practices to remove 11 customer frustrations
  • Delivered: led a 4-person team through the transformation, engaged Atos' international Lean network, sat on the corporate priority board ("rainbow board"), and built a self-service onboarding platform (Odoo) as part of the CS digital transformation.

Early engagements

Several
2004 to 2019
  • Senior interim and consulting mandates across financial services, public sector, healthcare, NGOs, and utilities — organised by core expertise:

    DIGITAL TRANSFORMATION & IT GOVERNANCE
    IT Risk & Audit Director (Crowe, 2019) · IT Audit Manager (D'Ieteren, 2018–2019) · Practice Leader "IT Governance" (Altran, 2004–2011)

    CHANGE MANAGEMENT
    GDPR Programme Director/DPO a.i. (Croix-Rouge de Belgique, 2017–2018) · Steam Programme Manager (M-team, 2016–2017) · Process Manager (Ogone, 2013)

    RISK MANAGEMENT
    GDPR Senior Consultant (Cochlear, 2018–2019) · Risk Manager (Delta Lloyd Bank, 2013–2014) · Asset Quality Review Programme Manager (ING, 2014)

    IT INFRASTRUCTURE
    Infrastructure Service Manager (UCB, 2014–2016)

    SUSTAINABILITY & QUALITY SYSTEMS
    Quality Assurance Manager — Utilities, Tecteo/Resa+ programme Héraclès (NRB, 2011–2013) · Program Manager a.i. — Utilities (Tecteo, 2012–2013)

    CORPORATE GOVERNANCE
    Audit Manager a.i. (Sodexo BRS, 2019) · Cost Process Manager (Euroclear, 2010–2011)

    For full scope and detailed mandate history, the complete resume is available on request.

Foundational experiences

Several
1999 to 2010
  • Senior consulting and audit mandates across financial services and industry — early career foundation in IT governance, audit, and quality systems:

    DIGITAL TRANSFORMATION & IT GOVERNANCE
    IT Director (Soficom/Eiffage, 2001–2004) · Senior QA Consultant/COBIT Expert/Business Programme Manager (Euroclear, 2007–2010) · Governance Advisor & IT Management Coach (VPK Packaging, 2007–2008)

    CHANGE MANAGEMENT
    Quality Coach — CMMI deployment and change agent role (AXA, 2005)

    RISK MANAGEMENT
    IT Auditor and Security Policy Expert (Banksys, 1999–2001)

    PROGRAMME MANAGEMENT
    Portfolio Manager/PMO Responsible (Delta Lloyd Life, 2008)

    CORPORATE GOVERNANCE
    Sarbanes-Oxley Consultant — IT controls compliance for a NYSE-listed entity (AXA, 2006)

    This period laid the foundation: COBIT, CMMI, Sarbanes-Oxley, and BS/ISO 7799 — the governance disciplines that still anchor how I read organisations today.

    For full scope and detailed mandate history, the complete resume is available on request.
  • Career began in fact in 1994 at SNCB (Belgian Railways) — first as an object-oriented developer on the Artemis programme, then as an internal auditor (post-fraud investigation on the "GoPass" case, public procurement control evaluation, and investment oversight across electrification, IT, signalling and telecom).

    That first audit mission led me to pursue a Master in Computer Audit (UAMS, 1997–1999) — where I discovered COBIT, and with it, the realisation that IT is far more than development: strategy, architecture, governance and risk, all interconnected. This audit grounding — assessing risk and control before managing it — shaped the discipline I've carried into every governance and compliance mandate since.

System thinking

Be Systemic

Since May 2020
Blended course on system thinking and system dynamics, with practical cases, modelling

Director Climate Journey

Chapter Zero

September 2022 to December 2022
This is the chatper zero Brussels flagship climate training & networking program for directors and full boards. It includes 8 workshops and a site visit professionally facilitated and supported by recognized experts and thought leaders.
Learn more

Certified Board Effectiveness

Guberna

September 2019 to March 2020
Guberna is the professional organization for independant Board members and provide formations for Director & Board Effectiveness.
Learn more

Certified Board Director

Guberna

February 2019 to March 2019
Guberna is the professional organization for independant Board members and provide formations for Director Effectiveness
Learn more

Prosci certification

Nexum

January 2018 to February 2018
  • Certification preparation based on ADKAR & Prosci Approach (change management)
Learn more

Intelligence Collective et Gouvernance Participative

Guy Veny

January 2018 to February 2018
Introduction à la sociocratie
Learn more

Change Management

Bayard

2016

LeanIT

2013
  • Certification
Learn more

Mastering Interim Management

Vlerick

September 2012 to March 2013
Learn more

Prince2

2005
Certification
Learn more

Master Computer Audit

UAMS (Antwerpen)

October 1997 to June 1999
  • Preparation to the CISA
  • review of the main COBIT processes
Learn more

Mechanical Engineer (Ir)

Faculté Polytechnique de Mons

September 1989 to September 1994
5 year as civil engineer (Ir), with focus on mechanical engineering and automatisation.
End testimonials based on calculation of flexible bodies
Skills

Languages

  • English
    Advanced
  • French
    I learned French as from my six years old, when I went to a French school. I did all my studies in French. I read regularly in French
    Expert
  • Dutch
    Dutch was my native/first speaking language. I pursued to talk Dutch with my parents and kids
    Advanced

Multi-Sector

  • Banking & financial services
    Private Banking; Corporate; Credit Management; ePayment; Settlement; Custody;
    Advanced
  • Insurances
    Advanced
  • Life sciences
    Advanced
  • Utilities
    Tecteo, Vivaqua, SWDE, ORES. Knowledge of Atrias & Public Lightings
    Advanced
  • Healthcare Institutions
    Good
  • Non Governmental Organizations
    International Federation; Rescue management; Training Institute; Help to refugiees; Blood Management, Restoring Family Links; Humanitorian activities
    Advanced
  • Transport
    Railway
    Advanced
  • Construction/Real Estate
    Real Estate; General building project management; Timely associations; large infrastructure building
    Good
  • Public sector
    Etnic, RTBF, Ores
    Advanced
  • Manufacturing
    Pharma site; Packaging
    Advanced
  • Medical devices
    Hearing loss
    Intermediate
  • Audit office
    Crowe Be
    Good
  • Retail
    D'Ieteren
    Intermediate
  • Education
    Good
  • Media
    Good

Transformation

  • Change Management
    ADKAR, Change Conscious Leader, ..
    Used since 2001 as Security Officer but gained richful experiences all across later assignments (QA coach at Axa, SOX implementation, CLient readiness at Euroclear, QA mgr at NRB, Programme manager at Worldline, Ogone, Process manager at Euroclear, GDPR programme mgr, UCB, ...
    Expert
  • Prosci/ADKAR
    Certified Change Practitioner on 2018 Feb, 2nd by Nexum
    Expert
  • Facilitation
    5 why's, Ishikawa, 6 thinking hats
    Advanced
  • Conscious change Leader methodology
    See Dean Anderson approach
    Advanced
  • Digital Transformation
    Advanced
  • Process Management
    ITIL, Finance Management, Learning Management System, ...
    Advanced
  • Collective Intelligence
    Sociocracy
    Good
  • System Thinking
    Under mentorship by Jos de Neve and board member of the Cognitive Knowledge Lab
    Advanced
  • Scaled Agile FrameWork (Safe)
    Followed the course by Adjugo on 2017, Nov
    Good
  • Sociocraty
    Good
  • Training provider
    • COBIT
    • Governance
    • Estimation technics
    • Green IT
    Advanced
  • Lean
    Certified Lean IT
    Advanced
  • Coaching/Mentoring
    Advanced
  • Reorganisations
    Advanced
  • Behavioral Sciences
    UCB,
    Good
  • Physical Asset Management
    Physical Asset Management (PAM)

    Institute of Asset Management (IAM) anatomy framework; Currently deployed at UCB (PAM Vision 2030).

    Advanced
    Advanced

Programme Management

  • Portfolio Management
    Expert
  • Programme Direction
    Expert
  • Roadmap design
    Advanced
  • Managing Successfull Programme
    Advanced
  • Coach in Project Management
    Ypto, Delhaize, NRB, AXA, Euroclear, Worldline
    Expert
  • PMO set-up
    Project consolidation, Cost control, Owner of methodology, benefice management/Value Management. See also article: https://www.linkedin.com/pulse/pmo-pso-portfolio-management-game-7-differences-laurent-janssens/
    Expert
  • Recovering failing projects
    Expert
  • IT Project Management
    BI, Packages, COTS, home-made,
    Expert
  • Project Management
    Package implementation, Application development, Transformation/change management, Infrastructure implementation, Operation improvements, Migrations
    Expert
  • Service Management
    ITIL, Incident management, Service catalogue, Release management, Problem management (anticipative, corrective)
    Advanced
  • Agility
    Scrum, Kanban, SAFe, Holocracy/Sociocracy
    Advanced
  • Package/COTS implementation
    UCB, SOFICOM, Croix Rouge, Tecteo (NRB), MLOZ; Euroclear: involved in COTS methodology. See also LinkedIn article: https://www.linkedin.com/pulse/how-implement-smart-way-package-cots-laurent-janssens/
    Advanced
  • PMBOK
    Advanced
  • Prince2
    Advanced
  • Green PM
    Advanced
  • PM²
    Used at Ypto & NMBS
    Advanced
  • Project Management Tools
    MS Project; Service Now ITBM; PlanView; Sciforma
    Advanced
  • Scrum
    Followed the course in 2017 Nov. To pass certification
    Used in Ingenico, Croix Rouge de Belgique
    Advanced
  • Capacity management
    Advanced
  • Demand Management
    Advanced
  • Engineering projects
    Advanced

IT/Digital Management

  • IT strategy
    Advanced
  • IT governance
    Value Management; Outsourcing strategy; Portfolio management; Value Management; IT mission; Compliancy
    Expert
  • Manage developments
    SCRUM; . NEt
    Advanced
  • Manage infrastructure
    VMWare, Citrix, Wintel, Windows Servers, Network, Firewall,
    Advanced
  • Manage service desk
    Good
  • COBIT
    Expert
  • ITIL
    Advanced
  • CMMI
    Advanced
  • Enterprise architecture
    Good
  • DRP implementation
    Set-up DRP project
    Advanced
  • Information management
    Advanced
  • Data Governance
    Good
  • Migration Strategy
    SAP (Tecteo); SAPIENS (MLOZ); Mergers take over (SOFICOM, DLL)
    Advanced
  • Disruptive technologies
    IoT, Big Data, IA, bots, ...
    Advanced
  • Sourcing strategies
    Advanced
  • Testing management
    Good
  • Business Intelligence
    Cross BI @Ores
    Good
  • Workplace management
    Good

Risk Management

  • Risk Management
    • Process owner of project risk management
    • Operational risk Manager in Bank
    Advanced
  • GDPR
    Global Data Protection Regulation, member of DPO circle
    Expert
  • Audit
    Certified Information System Auditor (CISA)
    Expert
  • Assessment
    Advanced
  • Security management
    Establishing security Management System
    Advanced
  • Compliance projects
    AQR, SOX, GDPR, Art 20 Belgian Banking Law, DORA principles
    Expert
  • Strategic Risk Management
    Good
  • Systemic Risk Management
    Good
  • Quality assurance
    CMMI, Coach QA,
    Advanced
  • GAMP
    Good
  • Sarbanes Oxley
    Project Manager on IT side for AXA
    Good
  • Crisis Management
    Good
  • ESG Risks
    Good
  • NIS
    Advanced
  • Dora
    Limited involvement at Belfius. But solid track in compliance projects and Control Objectives implementations
    Good

Sustainability

  • Sustainability in boards
    Chapter zero journey, Guberna events, ESG risks at Ichec
    Good
  • Sustainability transformation
    Good
  • IT sustainability
    Manifesto; roadmap definition; Transformation
    Good
  • Green IT
    Advanced
  • Circular economy
    Advanced
  • Waste Management
    Good
  • ESG risks
    Advanced
  • Non Financial reporting
    Good

Governance

  • Corporate governance
    Certified director Effectiveness & Board effectiveness by Guberna, regular participation at Guberna events, support through Toolbox
    Advanced
  • General Management
    Advanced
  • Strategy
    Advanced
  • Strategic foresight
    Advanced
  • Scenario Management
    Advanced

Sales and Marketing

  • Bid offering/RFP answering
    Good
  • Prospection
    Intermediate
  • Service Design
    See Crowe BE: DPO-As-A-Service, NIS, Organizational Security
    Good
  • Go-To-Market
    Intermediate
Interests

Social

  • Board Member of the Cognitive Knowledge Lab (CKL)/Be systemic, promoting a systemic approach of complex systems
  • Professional alumni's: Cercle du Lac, CIO Club Wallonie-Bruxelles/Cercle du numérique, PMI, ISACA, Vlerick Alumni, Guberna Alumni, DPO Circle
  • Advisory to management of social organizations on volontarian basis, through Toolbox (La Clé, Donut Brussels, Le Grand Bois Commun)
  • Board member of ZenAttitude : a team of Relay for Life in Braine-l'Alleud

Sports

  • Jogging
  • Walking/trekking
  • Yoga/Mindfulness
  • Biking

Going out

  • To cook & discover fine wines with the cooking
  • From time to time a good movy or theatre

Literature

  • Any type, with a small preference for thrillers and history novels
  • Management books
  • Cartoons
  • Newspapers